Table of Contents





QA & Launch


How do I prepare for my kickoff meeting with Simpatico?

Excellent question! We’ve written a blog post that includes all the things to think about and prepare for our first discovery meeting. Can’t wait to dive in!

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Why is it so important to obtain a printing proof?

All printers print a little differently. If you’re printing a bulk order, we can’t emphasize enough the importance of obtaining a proof from your printer before fulfilling an order to ensure that your colors end up looking like you imagined.

Bruce and Angela picking Pantone colors

Toto, we’re not in digital anymore.

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How do I use Invision?

You can navigate through all of the pages using the arrow keys on your keyboard or the left/eight arrows that appear when you hover at the edges of your screen. You can also click the grid icon in the bottom-right hand corner of the screen for an overview of all available pages. To provide feedback, simply hit the ‘C’ key or click the speech bubble icon in the bottom-right hand corner of the screen to enter Comment Mode. You can then drop comments by clicking anywhere on the designs! Hit the ‘C’ key or the speech bubble icon again to exit Comment Mode.

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Simpatico sent me changes to review but I’m not seeing them on the live site. Why is this?

You may need to do what’s called a hard refresh, which you can do by holding down the shift key and pressing the reload button. The need to hard refresh happens because when you visit any website, your computer downloads the CSS file (the stylesheet file that controls the site’s styles). When you return to that site, it’s actually your machine that loads your local file, rather than looking to the new file on the server. (Your browser is trying to be helpful and save time.) Once we go into production mode, we have a tool that will automatically cache bust every time we push updates to the stylesheet. This isn’t turned on until we go live — but we also won’t be pushing code on a regular basis, so it’s overall less of an issue.

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How do I export submissions out of Gravity Forms?

Gravity Forms makes it easy to export all of your form submissions. First, click on “Forms” from the left navigation of WordPress. Then, click on “Import/Export” underneath the main heading (still in the left nav). From there, you’ll be able to select your form, select the fields that you wish to include in your export, apply any filters (including date range) that you’d like, and click “Download Export File.” Voila! A CSV that includes all form submissions.

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What is the difference between a domain and hosting?

A domain is the address of your website: where your visitors can find you. Website hosting, on the other hand, is where your website files are physically stored.

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What provider do you recommend for hosting?

We recommend our friends over at WP Engine for the reasons outlined in this blog post.
You can use this link to get 3 months off an annual plan.

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